Frequently Asked Questions
Everything you need to know before your next adventure.
How long does shipping take for Wallaroo gear?
Standard shipping typically takes 3-7 business days within the continental US, while international orders can take 10-21 business days depending on the destination.
What is your return policy for outdoor apparel?
We offer a 30-day return policy on all unworn, unwashed items with original tags attached. Please note that for hygiene reasons, base layers must be in their original sealed packaging.
Are Wallaroo products covered by a warranty?
Yes, all our adventure gear comes with a 1-year limited warranty against manufacturing defects in materials and workmanship.
How do I choose the right size for my hiking boots?
We recommend measuring your foot and consulting our detailed size guide. For hiking footwear, many customers prefer sizing up by a half-size to accommodate thicker performance socks.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Are your materials sustainably sourced?
At Wallaroo, we prioritize the planet. 80% of our current apparel line is made from recycled polyester, organic cotton, or ethically sourced merino wool.